Terms of Use

These Terms of Use set forth the terms and conditions to which Registered Users are required to consent regarding the use of application called “S.RIDE” (“App”, if the names or content of App is changed, the changed App shall also be included) provided by Minnano Taxi Corporation (“Company”) (“Service”, including the Dispatch Service defined in paragraph 4 of Article 6 and the Internet Payment Service defined in paragraph 5, item 5 of Article 6).
These “Terms of Use of S.RIDE” (“Terms of Use”) shall be applied when you use the Service and a Registration Applicant shall be deemed to consent to the Terms of Use when he/she is registered as the Registered User. Please read these Terms of Use carefully before you start using the Service.

1. (General provisions; scope of application)
  1. These Terms of Use set forth essential terms and conditions between the Registered User and the Company regarding the Service which is operated and provided to the Registered User by the Company.
  2. These Terms of Use shall be applied to the Company and the Registered User for the use of the Service.
  3. When the Company posts separate or additional terms related to the Service on the Company’s Website or the App, they shall constitute a part of these Terms of Use. If such separate or additional terms conflict with these Terms of Use, such terms shall prevail.
2. (Definitions)

In these Terms of Use, the terms in the items below shall mean as follows:

  1. “Agreement of the Service” means an agreement which provides for a contractual relationship between the Registered User and the Company for the use of the Service and includes these Terms of Use and other related rules and notices to be posted on the Company’s Website or the App.
  2. “Registered User” means a company, organization or individual which consents these Terms of Use and enters into the Agreement of the Service with the Company.
  3. “Registration Applicant” means a company, organization or individual that wishes to use the Service.
  4. “User Registration” means the registration for use of the Service by the Registration Applicant in accordance with the method set forth in Article 3.
  5. “Registration Information” means information designated by the Company that the Registration Applicant and Registered User register at the time of his/her registration for use; any information requested by the Company as necessary during the use of the Service; and information added and changed by the Registered User to the information above.
  6. “Taxi Service Provider” means any taxi service provider designated by the Company.
  7. “Allied Data” means information which is obtained from the service allied with the Service and other systems (including but not limited to login history, email transmission history and other system usage history, text, images, videos and vehicle journey data provided by the Taxi Service Provider).
  8. “Transmission Data” means information which is input by the Registered User (including but not limited to his/her personal name, email address, phone number, and locations where he/she plans to get on and off a taxi), location information and other information transmitted from the App to the Company.
  9. “User ID” means a specified code that is used for identification of a Registered User by combination with a Password. It refers to the registered email address if it is included in the Registration Information. If not, it refers to the registered telephone number.
  10. “Password” means a specified code that is used for identification of a Registered User by combination with User ID.
  11. “Account” means User ID and Password that the Company registers for and issues to a Registered User to identify the Registered User from other parties.
  12. “Company’s Website” means a website operated by the Company of which domain is “mintaku.co.jp” or “sride.jp” and which includes the domain after the change, if the domain or the content of the Company’s Website is changed for any reason whatsoever.
  13. “Intellectual Property Rights” means all and any intellectual property rights, including, but not limited to copyright, patent, utility model, trademark, design rights and any other rights whatsoever, and includes the rights to acquire those rights or to apply for registration or otherwise thereof.
3. (Registration)
  1. A Registration Applicant who consents to comply with these Terms of Use and provides with his/her Registration Information to the Company in accordance with the method designated by the Company may apply for the registration for use of the Service. The Company may request the Registration Applicant to carry out communication terminal authentication designated by the Company (including authentication implemented by sending an authentication code to the registered phone number with a short message), in which case any Registration Applicant who is unable to carry out the said communication terminal authentication cannot complete the User Registration.
  2. The Company shall decide whether it accepts the application of the Registration Applicant or not based on the Company’s standard. If the Company finds it may accept the application, it shall notify such Registration Applicant of his/her registration. When the Company issues such notification, the User Registration of the Registration Applicant is completed.
  3. At the time of the completion of the registration in the preceding paragraph, the Agreement of the Service under these Terms of Use is concluded between the Registered User and the Company and the Registered User can use the Service.
  4. The Registered User shall provide the Company with location information and permit the Company to use the location information.
  5. If the Registered User does not register in the Service any information designated by the Company upon his/her User Registration, his/her use of the Service may be restricted in whole or in part.
  6. The Company may refuse the registration, if a Registration Applicant under paragraph 1 above falls under any of the following items:

    1. If all or any part of the Registration Information provided to the Company is false or has any error or any omission;
    2. If the Registration Applicant is or was subject to the Suspended Use of Service, Etc. (as defined in paragraph 1 of Article 9);
    3. If the Registration Applicant is a minor, an adult ward, a person under legal curatorship, or a person under assistance, without the necessary consent of his/her statutory agent, guardian, curator or assistant;
    4. If the Company decides that the Registration Applicant is an antisocial force (meaning a group called boryokudan, a member of boryokudan, a right-wing organization or group or other antisocial force, hereinafter the same), or has any interaction or exchange with an antisocial force or is related to it in any way, including support of, or involvement in the operation or management of such antisocial force by funding it or other means; and
    5. If the Company determines that the registration of the Registration Applicant is not proper.
4. (Change in Registration Information)
  1. The Registered User shall promptly notify the Company of any change in his/her Registration Information in accordance with the method designated by the Company. Without such notification, the Company may deem that there is no change in the Registration Information.
  2. If a notice of the Company does not reach the Registered User because the Registered User failed to notify the Company of the change in the preceding paragraph, such notice shall be deemed to have been received by the Registered User when it would have normally arrived.
5. (Control of User ID and Password)
  1. A Registered User shall control and keep his/her User ID and Password on his/her own responsibility and shall not allow any third party to use them; lend, transfer, assign and sell them to any third party; change in their name. If the Company confirms the identification of the User ID and Password, it is deemed that the Registered User who is registered as holder of such User ID and Password uses the Service.
  2. The Registered User shall owe any responsibility for any damage due to his/her incomplete control and wrong use of his/her User ID or Password or a third party’s use thereof, and the Company shall not be liable for such damage.
  3. If User ID or Password is stolen and/or it is found that it was used by any third party, the Registered User shall immediately notify the Company thereof and follow the Company’s instruction.
6. (Use of the Service, Etc.)
  1. The Registered User may use the Service for the purposes designated in these Terms of Use and in accordance with the method designated by the Company without breaching these Terms of Use, as provided for in these Terms of Use.
  2. A computer, software and any other device and communication environment including communication line which are necessary for receiving the Service shall be prepared, held and maintained solely at the Registered User’s costs and expenses and on his/her responsibility.
  3. The Registered User shall take security measures that are appropriate for the environment where he/she uses the Service, including measures to prevent computer virus infection, unauthorized access and information leakage, at his/her costs and expenses and on his/her responsibility.
  4. The Registered User may use the App to request that a taxi operated by a Taxi Service Provider be dispatched to the location designated by him/her in accordance with the method designated by the Company, in response to which the Company shall strive to request a Taxi Service Provider to pick up the Registered User (“Dispatch Service”); provided, however, that if the Company determines that the Registered User’s request for taxi dispatch falls under any of the items of Article 7 or if the Company or the Taxi Service Provider requested by the Registered User determines that none of the taxis of such Taxi Service Provider is available for pickup, the Company may refuse to provide the Dispatch Service.
  5. The Registered User shall confirm the following matters with respect to the passenger carriage service provided to him/her by a Taxi Service Provider. If the passenger carriage service is provided by the Taxi Service Provider to the Registered User via the App, the term “Company” used herein shall be read as “Taxi Service Provider” to the extent necessary for the performance of the passenger carriage contract.

    1. The Company will enter into an agreement on the provision of a taxi transportation service to the Registered User on behalf of the Taxi Service Provider.
    2. In connection with the provision of the Dispatch Service by the Company, if the Taxi Service Provider picks up the Registered User in response to his/her taxi dispatch request and the Taxi Service Provider provides a passenger carriage service for the Registered User, the Registered User shall receive the provision of the passenger carriage service from such Taxi Service Provider in his/her own name, at his/her costs and expenses and on his/her responsibility.
    3. An agreement on a passenger carriage service shall be concluded effectively by and between the Registered User and the Taxi Service Provider when the vehicle to be dispatched is determined for the Registered User’s dispatch request and the Service displays on its screen that the vehicle dispatch is confirmed; provided, however, that if the Taxi Service Provider becomes unable to pick up the Registered User due to the status of vehicle dispatch, traffic situation or other reasons, it may terminate the agreement without any liability for damages.
    4. If the Registered User cancel the vehicle dispatch after the agreement is concluded between the Registered User and the Taxi Service Provider, the Company and the Taxi Service Provider may charge the cancellation fee set forth separately (“Cancellation Fee”) to the Registered User.
    5. If a taxi driver cannot contact the Registered User immediately after he/she arrives at the pickup location, the Company and the Taxi Service Provider may deem that the Registered User has cancelled his/her dispatch request.In that case, the Company and the Taxi Service Provider may charge the Cancellation Fee to the Registered User.
    6. Fares, waiting and pickup charges, expressway tolls and other considerations for passenger carriage services payable by the Registered User (“Charges”) and Cancellation Fee shall be determined by each Taxi Service Provider or the Company and the Registered User shall pay such Charges to each Taxi Service Provider or the Company in accordance with the instructions of the Taxi Service Provider or the Company. Notwithstanding the above, in cases designated by the Company, the Company may receive such Charges and Cancellation Fee on behalf of the Taxi Service Provider.
    7. If the Registered User uses the Internet Payment Service (meaning a service that enables the Registered User to pay the Charges and Cancellation Fee with a credit card or other payment method registered by the Registered User in advance when using the Dispatch Service), he/she shall make a payment in accordance with the payment method registered by the Registered User in advance in lieu of the payment method stipulated in the preceding item. If the Registered User could not pay the Charges or Cancellation Fee with the registered credit card or other payment method, he/she shall solve the issue that prevented the payment on his/her own and make the payment again or pay such Charges and Cancellation Fee to the Taxi Service Provider or the Company in accordance with the preceding item.
    8. The Company shall have no liability for the provision of passenger carriage services by any Taxi Service Provider to the Registered User. In addition, any Taxi Service Provider providing the Service provides the passenger carriage services on its own responsibility. The Company will have no involvement in such Taxi Service Provider’s provision of the passenger carriage services except as otherwise expressly stipulated in these Terms of Use.
    9. If the person who requests taxi dispatch via the Service is different from the person who receives the passenger carriage service, the person who requests the dispatch shall cause the service recipient to consent to these Terms of Use (including the Privacy Policy) in advance and shall assume liability for any violation by the recipient of these Terms of Use or any other liability that may arise in connection with the recipient’s receipt of the passenger carriage service related to the said dispatch request.
7. (Prohibitions)

In using the Service, the Registered User shall not do any of the acts which are set forth in the following items:

  1. making a taxi dispatch request in the way that violates these Terms of Use;
  2. making a false dispatch request;
  3. repeating cancellation after the confirmation of pickup;
  4. making multiple dispatch requests for more taxis than those the Registered User actually gets on substantially in the same time slot;
  5. an act violating the laws or regulations or an act encouraging such violation;
  6. a fraud or intimidation to the Company, other users of the Service or any third party;
  7. an act against public order;
  8. an act infringing any Intellectual Property Rights, portrait right, privacy right, personal honor right or any other rights or interests of the Company, Taxi Service Providers designated by the Company, other Registered Users of the Service or any other third party;
  9. an act to transmit via the Service any information that falls or that the Company finds it falls under any of the followings to the Company or other Registered Users of the Service:

    1. information including the expression excessively violent or brutal;
    2. information including a computer virus and/or any other harmful programs;
    3. information including the expression defaming honor or goodwill of the Company, other Registered Users of the Service or any other third party;
    4. information including the expression excessively obscene and indecent;
    5. information including the expression encouraging discrimination;
    6. information including the expression encouraging suicide and/or self-injury;
    7. information including the expression encouraging improper use of drugs;
    8. information including the antisocial expression;
    9. information asking diffusion of any information to third parties, including junk, spam, chain mail;
    10. information including any illegal solicitation, propaganda and advertisement;
    11. information including the expression making others disgusting;
  10. an act heavily loading the network or system of the Service;
  11. an act deliberately publishing or transmitting false data, etc.;
  12. an act unauthorizedly accessing the system which connects to the Service;
  13. an act pretending to be other Registered User or third party;
  14. an act using the User ID or Password of another Registered User of the Service;
  15. an act activating the link or alliance of any Account not held by the organization to which the Registered User belongs;
  16. an act giving benefits to antisocial forces;
  17. an act of publicity, advertisement, solicitation or sales on the Service that is not permitted by the Company in advance;
  18. an act intending to meet people of opposite sex who are not acquainted;
  19. an act causing or facilitating, directly or indirectly, the acts in the items above; and
  20. any other acts that the Company determines improper.
8. (Withdrawal of Registered User)
  1. The Registered User may withdraw from the Service by designated means. The Registered User cannot use the Service nor refer to his/her Allied Data or Transmission Data from the time when he/she withdraws from the Service.
  2. If the Registered User owes any liability to the Company at the time of his/her withdrawal, all and any of his/her liabilities to the Company shall become automatically due and the Registered User shall immediately fulfill such liabilities.
  3. The Registered User shall not be exempted from any obligations and duties to the Company and any other third parties under the Agreement (including but not limited to the obligation to compensate the damage) even after the withdrawal from the Service.
  4. The Company may retain and use Allied Data, Transmission Data and other information provided by the Registered User to the Company after his/her withdrawal from the service.
  5. If the Registered User withdraws from the service, the Company may delete the account information of such Registered User at its discretion.
  6. If the Registered User wishes to be registered for the Service again after he/she withdrew from the Service, he/she shall be registered as Registered User by following the registration procedures again. The Registered User shall accept in advance that all or any part of his/her data will not be taken over even if he/she is registered again.
9. (Suspension of use of Service, Etc.)
  1. If the Company finds that the Registered User falls under any of the following items, it may, at its sole discretion, temporarily suspend the use of the Service by such Registered User or terminate the Agreement of the Service (hereinafter referred to as the “Suspended Use of Service, Etc.”). In such case, the Registered User must promptly uninstall or otherwise delete the App from his/her computer, etc. on which the App has been installed.

    1. if the Registered User breaches any provision of these Terms of Use;
    2. if any false statement is found in the Registration Information;
    3. if the Registered User becomes insolvent or a petition for proceeding of bankruptcy, civil rehabilitation, corporate reorganization, special liquidation or any other similar proceedings is filed;
    4. if the Registered User dies or an order of commencement of guardianship, curatorship or assistance for the Registered User is made;
    5. if the Registered User does not use the Service more than six (6) months;
    6. if the Registered User does not respond to the Company’s inquiry and/or any other message from the Company asking for his/her response for not less than thirty (30) days;
    7. if the Registered User falls under any of the items listed in paragraph 6 of Article 3;
    8. if the Company determines that it is necessary for the operation or maintenance of the Service; and
    9. if the Company determines that there is any other reason similar to those in the items above.
  2. If the Registered User falls under any of the items above, all and any of his/her liabilities to the Company shall become automatically due and the Registered User shall immediately fulfill such liabilities.
  3. The Registered User shall not be exempted from any of his/her obligations and liabilities to the Company and third parties under the Agreement of the Service (including but not limited to the obligation to compensate the damage) even after the termination or cancellation of the Agreement of the Service.
  4. The Company shall not be liable for any damage to the Registered User arising out of the Company’s acts to the Registered User which are made under this Article and may retain and use Allied Data, Transmission Data and other information provided by the Registered User to the Company after the termination of his/her Agreement of the Service.
10. (Change, discontinuation and suspension of the Service, Etc.)
  1. The Company may change all or any part of the Service without any prior notice to the Registered User.
  2. The Company may discontinue provision and/or operation of all or any part of the Service at its sole discretion. In such case, the Company shall give a notice to the Registered Users by a method it determines proper. Provided, however, the Company may omit such notice in an emergency situation.
  3. If any of the matters in the following items occurs, the Company may temporarily suspend all or any part of the Service without any notice to the Registered User. In such case, the Company shall not be liable for any damage to the Registered User arising out of measures taken by the Company pursuant to this paragraph.

    1. if the Company, periodically or urgently, performs maintenance or repair of hardware, software, telecommunication equipment and facilities and any other devices for the Service;
    2. if the service of the telecommunication service provider is not provided;
    3. if it is difficult to provide the Service due to force majeure, including acts of God;
    4. if it is difficult to provide the Service due to unexpected accidents, such as fire, power failure and any other similar causes;
    5. if it is difficult to provide the Service due to war, conflict, disturbance, riot, labor dispute and any other similar causes; and
    6. if the Company finds necessary due to any other causes similar to those in the items above.
11. (Attention in downloads, Etc.)
In installing any software into his/her own computer and other devices by way of download or other ways from the Company’s Website at the beginning of or during the use of the Service, the Registered User shall pay attention not to lose or alter any information he/she holds or not to cause failure or damage to such equipment and/or devices. The Company shall not be liable for any damage to the Registered User due to the above.
12. (Intellectual Property Rights)
  1. All and any Intellectual Property Rights in the information to be provided by the Company in relation to the Service shall belong to the Company or the licensor that grants its license to the Company, and the license to use the Service under these Terms of Use shall not be construed that the Company or such licensor grants license of the Intellectual Property Rights of the Company or such licensors.
  2. The Registered User may not translate, edit, alter or otherwise modify, or cause any third party to use or publish, information, etc. provided by the Company without the Company’s approval and shall not do any act threatening to infringe the Intellectual Property Rights of the Company or the licensor that grants its license to the Company for any reason whatsoever (including but not limited to disassembling, decompiling, reverse-engineering).
  3. The Company shall not assign nor grant the Registered User any license to use the trademark, logo, service mark and equivalents (hereinafter collectively referred to as the “Trademark, etc.”) even though Trademark, etc. is displayed on the Service.
  4. The Registered User represents and warrants to the Company that he/she has legal rights to transmit the Transmission Data and that Transmission Data does not infringe any right of third parties.
  5. The Registered User shall grant the Company a worldwide, non-exclusive, free of charge, sublicensable and assignable license to use, copy, distribute, create derivative works of, display and implement the Transmission Data.
  6. The Registered User consents that he/she will not exercise his/her author’s moral right to the Company and a person who succeeds to the right of the Company or is granted the right by the Company.
13. (Treatment of Registration Information)
  1. The Company shall treat the Registration Information, Allied Data and Transmission Data of the Registered User in accordance with its Privacy Policy (https://www.mintaku.co.jp/en/privacy/) and the Registered User shall give consent that the Company treat his/her Registration Information in accordance with such Privacy Policy.
  2. If the Registered User requests taxi dispatch in accordance with the method stipulated in these Terms of Use, he/she shall consent that certain of his/her personal information designated by the Company be provided to the Taxi Service Provider or other service providers to the extent necessary to realize taxi dispatch that meets such request (meaning the extent necessary to perform the agreement on passenger carriage service between the Registered User and the Taxi Service Provider as stipulated in paragraph 5, item 3 of Article 6). The Company shall provide such personal information for the Taxi Service Provider or other service providers based on such consent.
  3. The Company may, at its sole discretion, process the Allied Data, Transmission Data and other information, etc. provided to the Company by the Registered User into anonymously processed information that is unable to identify the Registered User (it means “anonymously processed information” as defined in paragraph 9 of Article 2 of the Act on the Protection of Personal Information of Japan) or statistical information, and use such information for improvement or development of the Service or other purposes (including provision and licensing of such information to outsourcing or collaborating companies, etc.), or provide it to a third party or publish it, and the Registered User shall give consent to it.
  4. The Company may send emails to the registered email address of the Registered User for publicity or advertisement, etc. of the Service.
14. (Damages)
  1. If the Registered User causes any damage to the Company or any Taxi Service Provider due to his/her breach of these Terms of Use or in relation to his/her use of the Service, he/she shall compensate for all of damages, including indirect damage, to the Company.
  2. Regarding the damage incurred by the Registered User in relation to the Service, the Company shall be liable only for the direct and usual damages which have been really incurred by the reason attributable to the Company except for the case where it was caused by the Company’s intentional act or gross negligence. The maximum amount of such compensation shall be either the higher of the Charges for pickup related to the dispatch request that has caused such damage or 500 yen.
15. (Denial of warranty)
  1. The Company shall not make any warranties regarding accuracy, reliability, legality, recency and usefulness, etc. of information posted on the Service or any information obtained directly or indirectly from the Company on other users of the Service, services offered by each taxi company and other matters beyond the extent of the provisions herein.
  2. The Company shall not owe any liability to compensate any damage incurred by the Registered User arising from the suspension, stoppage or termination of the provision of the Service or change in the Service, deletion or loss of any data, message or information sent by the Registered User to the Service, deletion of the registration of the Registered User, loss of Allied Data, Transmitted Data, registered data or other data or failure or damage to the equipment and/or device caused by the use of the Service, inability to use the taxi dispatch service due to deficiency in the location information provided by the Registered User or any other similar reasons, or otherwise arising in connection with the Service.
  3. The Company provides the Service on an as-is basis and shall not make any warranties with respect to the Service, including those regarding fitness for any particular purpose, commercial usefulness, completeness, continuity or normal operation of and non-existence of defects in the App or conformity of users’ use of the App with laws and regulations or internal rules, etc. of industry groups applicable to them.
  4. If the Registered User’s use of the Service results in any complaint from or dispute with any Taxi Service Provider, other users or any other third party, the Registered User shall immediately notify the Company of the details thereof, resolve such complaint or dispute at the Registered User’s costs and expenses and on his/her responsibility and report the developments and result thereof to the Company upon its request.
16. (Effective term)
The Agreement of the Service shall be effective between the Company and the Registered User, while the Service is provided, from the day when the Registered User’s User Registration under Article 3 is completed until the day when the Registered User withdraws from the Service or the Agreement of the Service is terminated.
17. (Revision of the Terms of Use)
The Company may amend these Terms of Use, including the rules and provisions on the Service to be published on the Company’s Website or App (hereinafter the same applies in this paragraph). If the Company makes an important amendment to these Terms of Use, it shall notify the Registered Users of such amendment. If the Registered User continues to use the Service or it fails to follow the withdrawal procedures within a period to be designated by the Company after the Company’s notification of the amendment, the Registered User shall be deemed to have consented to the amendment of these Terms of Use.
18. (Contact and notification)
  1. The contact or notification from Registered User to the Company (including any inquiry about the Service) and the contact or notification from the Company to the Registered Users (including amendment of these Terms of Use) shall be made by e-mail, notification from App or other method designated by the Company.
  2. The Company shall give notices by sending emails to the Registered User’s email address registered with the Company or by using the notification function of the App. Notifications shall be deemed to have reached the Registered User when emails and notices via the App should normally arrive.
19. (No assignment of the contractual status)
  1. The Registered User may not transfer or assign his/her contractual status or all or part of his/her rights and obligations under the Agreement of the Service to a third party (including comprehensive succession in case of merger, company split, etc.) or pledge them as a collateral without the Company’s prior written approval.
  2. If the Company assigns its business relating to the Service to other company, it may assign its contractual status, rights and obligations and the Registration Information and any other information of the Registered Users to the assignee of such business assignment and the Registered Users are deemed to have consented to such assignment in advance under this paragraph. The business assignment in this paragraph shall include comprehensive succession due to a merger or company split by which the Company will be an absorbed company or a split company.
20. (Severability)
If any provision or part thereof of these Terms of Use is found invalid or unenforceable under the Consumer Contract Act or any other laws or regulations, the rest provisions of these Terms of Use and the rest part of the provision that is found invalid or unenforceable shall remain effective and valid, and the Company and the Registered User shall amend such provision or such part to the extent necessary for such provision or such part to be legal and enforceable and make efforts that the purposes and legal and economic effect are ensured equal to those of such provision or such part.
21. (Survival)
The provision of paragraphs 2 and 3 of Article 5; paragraphs 2 to 6 of Article 8; paragraphs 2 to 4 of Article 9; paragraphs 4 to 6 of Article 12; paragraph 3 of Article 13; paragraph 2 of Article 14; Articles 15, 19, 20, 21, 22 and 23 shall effectively survive the termination of the Agreement on Use of the Service.
22. (Governing law and jurisdiction)
These Terms of Use shall be governed by Japanese laws and the Tokyo Discrict Court shall have exclusive jurisdiction for the first instance over any dispute arising out of or in connection with these Terms of Use.
23. (Resolution by consultation)
The Company and the Registered User shall promptly resolve the matters not provided for in these Terms of Use or the doubts in the interpretation and construction of these Terms of Use shall be promptly resolved in good faith under the mutual consultation between them.

Established on March 25, 2019
Revised on June 13, 2019
Revised on September 12, 2019
(Added the provisions related to the charge of Cancellation Fee.)